Author Topic: Bugreport - HowTo  (Read 8843 times)

Thorben

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Bugreport - HowTo
« on: 2013-11-11 17:29:03 »
Hello everyone.


To improve and speed up the bug fixing process we need your help.
If a bug occurs, please use the forum´s "search function" first to make sure, noone else has postet the issue already.
If not, have a look at the following steps and start a new topic:
[Make sure your topic describes the issue like: "Linux: game crashes when ...]

Please send us the below mentionend files as attachement.

general:
                windows:
                              execute dxdiag -> "Save all information" -> DxDiag.txt
                osx (run from terminal)
                               sysctl -a > sysctl.log
                linux (run from terminal – probably need to be installed)
                               glxinfo -l > glxinfo.log
                               lshw > lshw.log
 
unity3d:
                windows (next to the exe file in the install path or under C:\Program Files (x86)\Steam\SteamApps\common\BattleWorldsKronos)
                               C:\Program Files (x86)\Crimson Cow\Battle Worlds Kronos\game\BattleWorldsKronos_Data\output_log.txt
                Osx (to access library you have to press Cmd + Shift + G in the user folder and enter „library“ into the field):
                               ~/Library/Logs/Unity/Player.log
                Linux (Press in the user folder STRG + H):
                               ~/.config/unity3d/[VendorName]/[GameTitle]/Player.log
                               ~/.config/unity3d/[VendorName]/[GameTitle]/prefs
                               /var/log/Xorg.0.log
                               
config+savegames:

                Osx (to access library you have to press Cmd + Shift + G in the user folder and enter „library“ into the field):
                               ~/Battle Worlds Kronos/config.xml
                               ~/Battle Worlds Kronos/savegames/
                Linux (Press in the user folder STRG + H):
                               ~/Battle Worlds Kronos/config.xml
                               ~/Battle Worlds Kronos/savegames/

0xrayn

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Re: Bugreport - HowTo
« Reply #1 on: 2013-11-11 19:16:29 »
Hi,

I just made a shell script for gathering the required stuff for a bug report  on Linux. Works on my Ubuntu system fine.
With 6 savegames the file gets round about 1 MB. Maybe zip the file and then upload it.

You need mesautils for glxinfo:

sudo apt-get install mesa-utils


Feel free to modify it as you wish.


greetings

abergmeier

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Re: Bugreport - HowTo
« Reply #2 on: 2013-11-17 11:33:29 »
Thorben, can you please let Benne have a look at your post. I am not sure everything is correct.

general:
                linux (run from terminal – probably need to be installed)
                               lshw > lshw.log
It may be necessary to execute lshw with superuser rights.

unity3d:
                Linux (Press in the user folder STRG + H):
                               /var/log/Xorg.0.log
Xorg.0.log is not really belonging to Unity 3D ;)
             
                 
config+savegames:
                Linux (Press in the user folder STRG + H):
                               ~/Battle Worlds Kronos/config.xml
At least for me, there is no ~/Battle Worlds Kronos folder!

martimer

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Re: Bugreport - HowTo
« Reply #3 on: 2013-11-18 22:15:00 »
For Macintosh users, which of the three applications would you like us to launch?