Author Topic: Problems buying or downloading the digital edition  (Read 6956 times)

Rentier

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Re: Problems buying or downloading the digital edition
« Reply #15 on: 2014-02-15 09:45:25 »
Thank you for the fast answer!
Though I really missed the "Add a game" button ( :-[ ) I still get the message "Unknown Serialnumber". I entirely admit that I may be too stupid for your games, but since I got steam games running I have (little, but still :p) hope that it might be a technical problem.
I can provide screenshots if required.
Thank you in advance,
Cassian
are your voucher codes
steam codes (work in steam):
xxxxx-xxxxx-xxxxx
xxxxx-xxxxx-xxxxx-xxxxx-xxxxx
xxxxxxxxxxxxxxxxx

or standard-codes (should work in add game):
xxxx-xxxx-xxxx-xxxx

Ave, morituri te salutant.
Good Night - Good Fight!

cassian

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Re: Problems buying or downloading the digital edition
« Reply #16 on: 2014-02-15 12:43:54 »
I got a steam code for "The Raven" (works)

I got standard codes for "The Book of Unwritten Games" and "The Critter Chronicles" - with both codes I get the "Unknown Serialnumber" message.

Rentier

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Re: Problems buying or downloading the digital edition
« Reply #17 on: 2014-02-16 13:53:51 »
I got a steam code for "The Raven" (works)

I got standard codes for "The Book of Unwritten Games" and "The Critter Chronicles" - with both codes I get the "Unknown Serialnumber" message.

then you have to contact support of King Art Games at support@kingart-games.com
Ave, morituri te salutant.
Good Night - Good Fight!

cassian

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Re: Problems buying or downloading the digital edition
« Reply #18 on: 2014-02-16 16:35:33 »
Thank you!
I am absolutely impressed by your reaction time, by the way - I don't think I ever got a response on a weekend, that's one of the reasons I am a supporter of King Art Games.