Author Topic: Technical bugs and crashes  (Read 48445 times)

Jan Theysen (KING Art)

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Technical bugs and crashes
« on: 2011-10-30 10:49:11 »
If you have any problems running the game or if the game crashes, please let us know.

--- Known issues: ---

The game doesn't start. The Screen goes black, then an error message appears.

« Last Edit: 2011-10-30 14:52:23 by Jan Theysen (KING Art) »

zuke

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Game won't launch
« Reply #1 on: 2011-11-03 20:39:29 »
I couldn't launch the demo, now I can't launch the game. I get the error message: "bout.exe has stopped working."  and everything just locks up.

zuke

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Re: Technical bugs and crashes
« Reply #2 on: 2011-11-03 20:54:59 »
Here is the "more info" with the message "bout.exe has stopped working."

zuke

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Re: Technical bugs and crashes
« Reply #3 on: 2011-11-03 23:04:54 »
Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   bout.exe
  Application Version:   0.0.0.0
  Application Timestamp:   4ea6e2b6
  Fault Module Name:   MMDevAPI.DLL
  Fault Module Version:   6.1.7601.17514
  Fault Module Timestamp:   4ce7b892
  Exception Code:   c0000005
  Exception Offset:   00018d99
  OS Version:   6.1.7601.2.1.0.768.3
  Locale ID:   1033
  Additional Information 1:   a7aa
  Additional Information 2:   a7aa91f17ea749d42a4de3b390fa5b3d
  Additional Information 3:   a7aa
  Additional Information 4:   a7aa91f17ea749d42a4de3b390fa5b3d

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andy

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Re: Technical bugs and crashes
« Reply #4 on: 2011-11-29 04:37:34 »
I just got the dvd box version and after install tried to play it.  I got all the way to Chapter 1: Prologue loading screen and the progress bar showed 98% loaded when the game froze up.  The Chapter 1 image was still on the screen.  I had to use CONT>ALT>DEL to see the following error message:

An exception has occurred!
ORGE EXCEPTION(3:RenderingAPIException): Failed to DrawPrimitive : Invalid call in D3D9RenderSystem::_render at ..\..\..\..\..\RenderSystem\Direct3D9\src\OgreD3D9RenderSystem.cpp(line 3116)

I did download and install the patch but it did not change the results.

I am running Windows XP Media Center Edition, Version 2002, Service Pack 3, on a Sony Vaio, with Intel(R) CPU, T2300@1.66GHz, 1.66GHz, 1.99 GB of RAM.

Please help to get game working properly.
Thanks!

Administrator (KING Art)

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Re: Technical bugs and crashes
« Reply #5 on: 2011-11-29 11:52:39 »
Hi Andy,

what kind of graphics card does your computer have?
Have you installed the latest drivers and the latest version of DirectX?

Kind regards,
Marco

andy

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Re: Technical bugs and crashes
« Reply #6 on: 2011-11-30 01:25:30 »
Hi Marco,

I have DirectX 9.0c (4.09.0000.0904) installed.

« Last Edit: 2012-02-22 04:33:59 by andy »

andy

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Re: Technical bugs and crashes
« Reply #7 on: 2011-12-01 04:42:44 »
Hi Marco,
I found some information about the OGRE EXCEPTION error and it seems to happen with Intel 945 chips others from the 950 family.  This problem was fixed in later chip sets.  Does this make since on your end?
Andy

Spooky Man

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Re: Technical bugs and crashes
« Reply #8 on: 2011-12-03 21:26:12 »
hi there
got the same problem as andy
tried to run the game on Toshiba laptop with i915GM graphics and ASUS laptop with i945GM graphics
it's stuck at 98%!!
after pressing ctrl+alt+del the message box appears (see the attachment)
what to do??
is there any chance to play the game on old graphics?
need support!!

wirevizslas

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wont open
« Reply #9 on: 2011-12-04 13:01:23 »
second try at downlaoding it .. when finished I get statement saying that it file can;r be opened ..then everything disappears .. so no chance even to get serial number in ....
Iam an antique .. play and download a lot of games .. but am NOT technically minded .. so half of what is written seems in a strange lanquage to me ....
Please can you help .. it has such a good write up

Donna

Kunibert_KA

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Re: Technical bugs and crashes
« Reply #10 on: 2011-12-04 18:37:08 »
We will answer all your questions - but please wait until Monday morning here in Germany.

Mistafab

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Re: Technical bugs and crashes
« Reply #11 on: 2011-12-06 21:03:43 »
I have this error when I try to load my saved game, it loads to 98% then this happens:



I can start a new game just fine, but can't load my save.

Mandrake42

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Re: Technical bugs and crashes
« Reply #12 on: 2011-12-17 01:01:35 »
I just cannot get it to run, I try and fire it up and it crashes every time with the error message bout.exe has stopped working. Its the latest patched version, I downloaded the digital version just a few days ago but I cannot get it to work at all, the closest I get is a black screen then an error message.

CPU Intel E5700 core duo 3ghz
Windows 7
4BG Ram
Creative X-fi Xtreme audio
Nvidia GTX 560 Ti 1GB

Mandrake42

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Re: Technical bugs and crashes
« Reply #13 on: 2011-12-18 01:26:25 »
Id tried altering the config file for the generic device but that didn't work. Noting that many of the problems people have had seem to be sound related, I turned off the creative card and turned my onboard sound device back on and the game runs now. I miss my surround sound but at least I can play.

christina

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Re: Technical bugs and crashes
« Reply #14 on: 2011-12-25 18:58:09 »
I was in the very end of the game, in Chapter 4, when I couldn't read the crumpled note in my inventory to play the merchant's game.  I looked for bug patches, and installed Patch 1.03, because I had experienced a few bugs along the way as it was, specifically when switching characters.  I had the digital download version, but purchased from a different website.

Now that the patch is installed, I can't play the game as it's looking for a CD/DVD drive, which my computer does not have.  Can you create a way to uninstall the patch? 

error:
"No CD/DVD-ROM drive found.
Please have a look at newbielink:http://www.securom.com/message.asp?m=nodrive [nonactive] for further, more detailed information."

Also, anyone else have that bug where they couldn't read the note?